Foreword

The Department of Public Expenditure and Reform’s previous eGovernment
strategy set out a vision of what needed to be done to continue the good
progress that had already been made in improving citizens’ and businesses’
access to and interaction with Government Services.

The Public Service ICT Strategy, published in 2015, then placed the
eGovernment Agenda within a bigger picture of change, i.e. of a government
using data and digital to drive a better customer experience and using
sharing, enhanced governance and improved capability to maximise the
effectiveness of all aspects of government ICT and associated services.

The appointment of a dedicated Minister of State for eGovernment in May
last year demonstrated the Government’s commitment to better serve its
people using modern, secure and robust technology. This document
therefore highlights the aspects of the ICT Strategy and subsequent delivery
programme that will really enhance the vibrancy and user centricity of
eGovernment in Ireland.

I look forward to seeing the positive outcomes that its implementation will
deliver.

Patrick O’Donovan, TD
Minister of State for Public Procurement, Open Government and
eGovernment
Departments of Finance, and Public Expenditure and Reform