Executive Summary

Ireland is well placed to be an exemplar in eGovernment

The eGovernment 2012 – 2015 Strategy set out a step change approach that would see Ireland make ever greater use of Digital and ICT to improve the experience of citizens and businesses transacting with Government.

The 2015 Public Service ICT Strategy then set out how Ireland would further develop its use of innovation and technology to meet the growing needs and expectations of its people. When delivered, this Strategy will create a new model for ICT delivery across the Public Service; delivering more efficiency and effectiveness in service delivery through a more integrated, shared and inclusive digital environment.

The Public Service ICT Strategy is fully aligned to the Government direction in this area, most recently articulated in November 2016 with the publication of the Draft Open Government Partnership National Action Plan 2016-2018. This commits Government inter alia to increased citizen engagement, increased transparency and open data.

The EU eGovernment Action Plan 2016-2020 highlights the importance of the digital transformation of government to the success of the European Digital Single Market, by helping to remove existing digital barriers and preventing further fragmentation arising in the context of the modernisation of public administrations. It sets out 20 principles that Member States are recommended to observe in order to deliver the significant benefits that eGovernment can bring to businesses, citizens and public administrations.

This document demonstrates how the development of its Public Service ICT Strategy not only allows Ireland to align closely with the EU eGovernment Action Plan but will ensure that Ireland is well placed to be an exemplar in eGovernment.